How to Register a Complaint with the RSRTC Samadhan Portal

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How to Register a Complaint with the RSRTC Samadhan Portal: A Step-by-Step Guide

Introduction
The Rajasthan State Road Transport Corporation (RSRTC) has launched the Samadhan Portal to provide passengers with an easy way to address grievances and complaints. Here's a detailed guide on how to register a complaint on the RSRTC Samadhan Portal.

Steps to Register a Complaint with RSRTC

1. Visit the RSRTC Samadhan Portal:
   Open your web browser and navigate to the RSRTC Samadhan Portal: RSRTC Samadhan Portal - http://samadhan.rsrtc.rajasthan.gov.in.

2. Select the Complaint Option:
On the homepage, look for the option to register a complaint. This is usually labeled as "Register Complaint" or "Lodge Grievance."

3. Fill in Personal Details:
Enter your personal details such as your name, contact number, and email address. These details are crucial for communication regarding your complaint.

4. Provide Journey Details:
Fill in the details of your journey including the bus number, date of travel, boarding point, and destination. These details help in identifying the specific trip related to your complaint.

5. Describe Your Complaint:
In the complaint description section, clearly explain the issue you faced. Be as detailed as possible to ensure that the concerned authorities understand your grievance.

6. Upload Supporting Documents:
If you have any supporting documents such as tickets, receipts, or photos related to your complaint, upload them in the designated section. This helps in substantiating your complaint.

7. Submit the Complaint:
After filling in all the necessary details and uploading supporting documents, review the information provided and click on the "Submit" button to lodge your complaint.

8. Receive Complaint Reference Number:
Upon successful submission, you will receive a complaint reference number. Note this number down as it will be useful for tracking the status of your complaint.

Tracking Your RSRTC Complaint

1. Visit the Samadhan Portal:
   Go back to the RSRTC Samadhan Portal - http://samadhan.rsrtc.rajasthan.gov.in.

2. Click on 'Track Complaint':
   Look for the option to track your complaint, usually labeled as "Track Complaint" or "Complaint Status."

3. Enter Your Reference Number:
   Input the complaint reference number you received when you registered the complaint.

4. View Complaint Status:
   Click on the "Submit" or "Track" button to view the current status of your complaint. The portal will display the latest updates regarding your grievance.

Conclusion
The RSRTC Samadhan Portal provides an efficient way for passengers to register and track complaints related to their travel experiences. By following the above steps, you can ensure your grievance is properly recorded and addressed by the authorities.

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