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Reliance Jio Fiber Broadband Plans, Registration, Customer Care

Reliance Jio Fiber Broadband Plans, Registration, Customer Care



Earlier when JioFiber broadband was started it was free for home users. Now picking up Reliance Jio as your Internet Service Provider is not free and home users have to pick up one of the Jio fiber broadband plans. As the broadband plans offered by Jio fiber are not free now, billing of home users as well as many new customers who are taking up Reliance Jio broadband plans have boosted the revenue streams of the Company.

All new JioFiber customers who have deposited Rs. 2,500 refundable amount have to shell out to buy Reliance Jio Broadband plans.

Around 500,000-odd users signed up for JioFiber trials before the September 2019 commercial launch must have chosen one of the best Jio fiber boardband plan. To stay connected on the internet provided by Jio fiber, users were asked to buy a Jio fiber plan which suits them as the free home broadband services are discontinued.

What is Jio Fiber?


Jio Fiber is a fibre-to-the-home internet broadband service is provided by Mukesh Ambani's Reliance Jio Infocomm. The service was first named as Jio GigaFiber in 2018 which was renamed to Jio Fiber at commercial launch on September 5, 2019.

The FTTH broadband service by Reliance provides a speed of up to 1 Gigabit per second. Jio Fiber bronze plan with a 100Mbps speed start at Rs 699. Jio forever data plans includes a free 4K LED television with a Jio Fiber connection and set-top box.

Mukesh Ambani's fiber-to-the-home (FTTH) service was launched on August 12, Jio Fiber saw its commercial entry on September 5. Reliance Jio fiber broadband plans offers a free HD TV set, free voice calls for life from landline, 100 megabyte (mbps) to 1 GBPS broadband speed at a subscription rate of Rs 699 a month. JioFiber’s tariff plans range from Rs. 699 as bronze pack to titanium pack of Rs. 8,499 a month, with speeds from 100 Mbps to 1Gbps. The Reliance Jio fiber broadband plans come with services such as gaming, home network sharing, TV video calling, device security and access to a premium content platform.

Nitin Soni, director (corporates) at global rating company Fitch said, "Jio’s broadband user base may increase up to the “10 million mark in two years” on the strength of “the company’s market execution, distribution reach and retail footprint.” Currently,  there are approx 800,000 JioFiber users and Jio is targetting customers to opt for both its 4G mobility and fibre broadband services, boosting company's growth and revenue.

India's broadband market has around 18 million customers, in which almost 9 million are with Bharat Sanchar Nigam Limited and Mahanagar Telephone Nigam Limited. 2.35 million home broadband users was reported in September quarter for Airtel.

Jio, is targeting “20 million homes and 16 million enterprises across 1,600 towns and aims to complete this in 12-18 months.” With Airtel 10 million homes are connected on its broadband network, with 2.35 million user base.


Reliance Jio Fiber Broadband Plans


Reliance Jio Fiber Broadband plans offer services such as Ultra-high-speed broadband (up to 1 Gbps), Free domestic voice calling and international calling, TV video calling and conferencing, Entertainment OTT apps, Zero-latency Gaming, Home Networking, Device Security (Norton), theatre like personal experience on a VR headset, Premium Content Platform which includes first day first show movies, special sports content.

Jio Fiber Broadband Long-Term Plans


JioFiber broadband users can have a 3, 6 or 12 month plans.
Jio also provide attractive EMI schemes through bank tie-ups, so customers can get the benefits of annual plans by paying only monthly EMI.

Reliance Jio Fiber Broadband Subscription plans
Reliance Jio fiber broadband plans start from Rs 699 and go up to Rs 8,499 per month, based on the internet speed from 100 Mbps to 1Gbps.

Free for 2-months:
New subscribers under the preview offer will get the JioFiber services free for two months.

How to get Jio Fiber connection:
Visit the Jio official website to register for the Jio Fiber connection. The Reliance Jio Fiber Broadband plans can be seen here - https://www.jio.com/fiber/en-in/plans
You need to submit your details like address, name and mobile number. An OTP will be sent on your mobile, after that a Jio executive will visit your place to verify all information.

Jio Fiber cable TV:
Cable TV service will be given under a separate payment subscription plan through the cable fiber or DTH. Jio will also offer free Set Top Box for the cable service. Gaming, video calling Virtual Reality and Mixed Reality services are also provided by Jio.

Jio Fiber Plans 2020


Reliance Ji Fiber Plans includes Bronze, Silver, Gold, Diamond, Platinum and Titanium which have been mentioned below:

Jio Fiber Bronze Plan


The Jio Fiver Bronze pack starts at Rs 699 and gives 150GB data in total which includes 100GB as regular data and 50GB as extra data. The Jio Fiber Bronze plan offers free voice calls anywhere in India via Jio landline, TV video calling or conferencing.
Price: Rs 699 per month
Speed: 100 MBPS
Plan Benefits: High speed data for 30 days (100GB + 50GB Extra)


Jio Fiber Silver Plan


The Jio Fiver Silver broadband comes at a price of Rs 849 and offers 100Mbps speed. It gives 200GB data for 30 days along with an extra 200GB data for 30 days. Free voice calls across India are given in this Jio Fiber Silver pack.
Price: Rs 849
Speed: 100 MBPS
Plan Benefits: High speed data for 30 days (200GB + 200GB Extra)

Jio Fiber Gold Plan


Jio Fiber Gold plan is priced at Rs 1,299 and offers 250Mbps speed. Jio Fiber Gold plan gives 500GB data with 250GB extra data for a month.
Price: Rs 1299
Speed: 250 MBPS
Plan Benefits: Unlimited high speed data for 30 days (500GB + 250GB Extra)

Jio Fiber Diamond Plan


Jio Fiber Diamond plan comes at Rs 2,499 and offers 500Mbps speed. Reliance Jio Fiber plans for diamond pack gives 1250GB data for a month and an extra 250GB.
Price: Rs 2499
Speed: 500 MBPS
Plan Benefits: Unlimited high speed data for 30 days (1250GB + 250GB Extra)

Jio Fiber Platinum Plan


The Jio Fibre Platinum pack comes at Rs 3,999 and offers 1Gbps speed. This plan provides 2500GB data for a month.
Price: Rs 3999
Speed: 1 GBPS
Plan Benefits: Unlimited high speed data for 30 days (2500 GB)

Jio Fiber Titanium Plan


Jio Fibre Titanium plan is priced at Rs 8,499 for a month and offers 1Gbps speed. Jio Fibre Titanium plan provides 5000GB data for a month.
Price: Rs 8499
Speed: 1 GBPS
Plan Benefits: Unlimited high speed data for 30 days (5000 GB)

Jio Fiber Registration


How to Register for Jio Fiber Registration Online?


If you want to register for Jio Fiber, you can do that easily with the following steps:
Visit the official website of Jio for Jio Fiber registration online here - https://www.jio.com/registration
Enter your address for Jio Fiber connection. By default, Reliance Corporate Park, MIDC, Navi Mumbai address will be displayed. You need to click on Change link in order to enter your address. Delete the prefilled address of Reliance Jio Park and enter your address to get Jio Fiber service. Click on Submit. Choose between Home address and Work address.
Click on Confirm.
Now enter your personal details like your Name, Mobile number and Email id.
Select your Jio Fiber plan from Bronze, Silver, Gold, Diamond, Platinum, Titanium.
By default, I accept Terms and Conditions check box will be selected. Here it's written that you are inviting JioFiber to your neighbourhood, Your data shall be governed by the Privacy Policy mentioned on the Jio.com website and WhatsApp assistance would be enabled for you.
Click on Generate OTP button.
On the next screen, you will need to enter the OTP received on your mobile number.
After successful verification of your phone number, the Jio Fiber registration process is completed.
A message will be displayed that you will receive a call from Jio's sales representative for subsequent process.
Documents like Aadhaar card or any other original valid proof of identification and proof of address like voter id card, PAN card, passport, driving licence, etc. will be required to get the Jio Gigafiber registration.

Jio Fiber Installation


After the Jio Fiber registration process is completed online and the Jio Fiber service is available in your area, an installation engineer will soon visit your home to install the Jio Fiber broadband system. Reliance Jio has stated on its website that Jio Fiber installation will be free during the initial rollout phase but after the rollout phase is over, you will need to buy Reliance Jio Fiber Broadband plans. As part of initial roll out Jio is offering complimentary JioFiber installation and connection to all customers. There are no additional installation charges presently except the refundable security deposit. Jio Fiber broadband connection activation is within two hours. You will also get a free landline for making voice calls alongwith the Jio Fiber broadband connection.

Jio Fiber Broadband Connection Features


Speed - Jio Giga Fiber provides speed from 100 MBPS to 1 GBPS in different Jio Fiber broadband plans it offers.
Connectivity - With JioFiber, you will be able to access apps like Jio TV for online content watching and Jio Cinema for watching movies online. The communication include voice / video calls via Jio devices.
Brand Trust - Reliance Jio has already crores of customers via their mobile platform. Now people also trust Jio Fiber as the name of Reliance is behind them. Current reviews of Jio Fiber are trustworthy and reliable for the company.
Availability - Jio Fiber is available in around 1500 cities across the Country. This means that Jio Fiber boradband is easily available nearby and one can register for JioFiber connection via their official website. So, it's already their in your neighbourhood, just you have to apply for a Jio Fiber connection.
Economical - Jio Fiber broadband plans are not out of the reach for middle class. Infact they are reasonable for everyone, the Jio Fiber broadband plans start from Rs.699 per month.
Free HD TV - Free 4K LED TV is offered by Jio in its welcome offer.
Free voice calls - Jio offers landline services bundled with broadband connection under Jio Home Phone. Free voice calls to domestic phone users are offered and international calls would be cheaper.
Installation charge - Jio Fiber installation is free, but a refundable amount of Rs 2,500 is charged for the internet router.
Content Apps - All Jio Fiber customers will get free access to Jio's content apps like Jio TV and Jio Cinema.
Movie release - Jio Fiber also offers "First Day First Show" service of latest movies.

Jio Fiber Broadband Plans



Bronze Silver Gold Diamond Platinum Titanium
Price Rs 699 Rs 849 Rs 1,299 Rs 2,499 Rs 3,999 Rs 8,499
Speed 100Mbps 100Mbps 250Mbps 500Mbps 1Gbps 1Gbps
Data for 30 days 100GB (+ 50GB extra) 200GB (+ 200GB extra) 500GB (+ 250GB extra) 1,250GB (+ 250GB extra) 2,500GB 5,000GB
Welcome Offer gift Muse 2 Bluetooth speaker Thump 2 Bluetooth speaker 24-inch HD TV 24-inch HD TV 32-inch HD TV 43-inch 4K TV
OTT apps Jio Cinema and Jio Saavn for 3 months OTT apps for 3 months OTT apps for a year
After Fair Usage Policy (FUP) for these Jio Fiber plans, the data speed will be decreased
Note: There will be 1 MBPS of Internet Speed after high-speed limit.

Jio Fiber Welcome Offer


JioFiber has rolled out a 'Welcome Offer' with freebies depending on the plan a customer chooses. Reliance Jio Gig Fiber has stated that every Jio Fiber user is entitled for additional benefits on subscribing to Jio Forever yearly plans. The benefits include Jio Home Gateway, Jio 4K set-top box, a Television and subscription to OTT apps. JioForever plans for a year offers unlimited voice and data. Jio Fiber long-term plans include 3, 6 and 12-month plans that offers higher value to users. Jio users can also avail attractive EMI schemes to get the benefits of annual plans by paying monthly EMI.

Bronze Plan - Muse 2 - 6W Bluetooth speaker (worth Rs 2,999)

Silver Plan - Thump 2 - 12W Bluetooth speakers (worth Rs 3,999)

Gold and Diamond Plan - 24-inch HD TV (worth Rs 12,990)

Platinum Plan - 32-inch HD TV (Rs 22,990)

Titanium Plan - 43-inch 4K TV (Rs 44,990) 

Does JioFiber provides any offers in their plans?


JioFiber provides ultra-high-speed internet up to 1Gbps with access to Jio & other Premium OTT Apps. Also, a JioFiber user gets access to TV to TV calling, Jio Security, Home Networking and many other features. For details of Reliance Jio Fiber broadband plans and offers, visit https://www.jio.com/fiber/en-in/plans.

Is JioFiber Security Deposit refundable?


Yes, Jio Fiber Security deposit is refundable. If you choose to cancel JioFiber services anytime, you are eligible for a refund of the security deposit amount provided the installed devices are returned in good and working condition. The refund may take upto 60 days from the date of cancellation and will be processed through National Electronic Funds Transfer (NEFT) in your account

Does Jio Fiber provides both Prepaid and Postpaid options?


Right now, Jio Fiber is only Prepaid. But Jio is planning to launch JioFiber postpaid services soon.

Jio Fiber Customer Care


General Jio Customer Care


What is the Jio Customer Care number for any query or to register a complaint?


For any queries regarding recharge plans, data balance, validity, recharge confirmation and offers call 1991 (toll free) from your Jio number. To register any complaint, you can call on Jio Customer Care Number 198 (toll free). If you are calling from other numbers you can reach JioCare on 1800 889 9999.

How can I track the status of my complaint online?


Status of your complaint can be checked on web based complaint monitoring system by logging into your account on website: www.jio.com or on MyJio app.

What is the email address if I have any query or need support on Jio Services?


If you have any queries or need any support regarding Jio products or services, you can drop a mail at care@jio.com with your issue/query details. For faster resolution, please specify your mobile number in your email.

What is the contact number of the Appellate Authority?


If you are not satisfied with the complaint resolution you can write to Appellate Authority at the Jio State Office Address or on his/her email ID available on our website https://www.jio.com/en-in/contact-us. You can also call Jio Appellate Authority on 1800 889 3999.

Jio Fiber Customer Care Helpline Number for JioFiber Customers


For any queries on Jio Fiber, you can call 24X7 anytime (Monday – Sunday) for your assistance on the Jio Fiber Customer Care Helpline Number - 1800-896-9999

Jio Fiber Customer Care Email Address for JioFiber Customers

For queries related to JioFiber, please email at JioFiberCare@jio.com

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